Frequently Asked Questions
Get your answers to commonly asked questions that other customers like yourself may have asked before you, plus we are always here to help!
Orders & Payments
Is it 100% authentic and original?
Yes, every blind box and figures in our website is 100% authentic and original. We are a wholesaler and retailer for blind box and have a 4000 Square Feet warehouse based in China, our supply chain is verified and original. We also have legal license to sell these products.
What forms of payment do you take?
My credit card won't go through, what should I do?
My order is wrong!
Help! My product arrived damaged or harmed!
What would the condition be like for confirmed design?
The confirmed design is box pre-opened. otherwise we won't know what's inside. but the plastic bag is still factory-sealed. the doll is intact inside. we pre-open the box just for confirming item with the tag card.
Shipping & Delivery
Do you ship internationally?
When will my order ship?
Where is my order currently?
Where can I find my tracking number?
Can I schedule my delivery?
How do I change my shipping address?
Returns & Refunds
Do you have a guarantee policy?
What is your return policy?
Our Promise
-
Discovery Delight
We promise to bring you an ever-evolving online selection of the hottest collectibles that spark joy and excitement right from your screen. Shop Pokémon cards and sets, Magic: The Gathering decks and singles, popular blind boxes such as Labubu, SkullPanda, Dimoo, BabyThree, Grumpipi, and many more thrilling mystery series—plus exclusively selected rare and standout items hand-picked by our Chief Collector Stephen. Every scroll through our TikTok Shop, website drops, or live streams feels like uncovering must-have treasures, no filler, only pieces that fuel your passion and collection.
-
Assurance and Ease
We promise seamless, secure transactions backed by transparency and expertise. Every item comes with detailed provenance, third-party authentication where applicable, and fair, competitive pricing with flexible payment options and fast shipping. For most collectibles, enjoy our no-questions-asked return policy within 30 days (unopened and in original condition). Note: Blind boxes, mystery boxes, and sealed randomized items are final sale and non-returnable once opened or unsealed, as the element of surprise is integral to their value—though we’ll gladly assist with exchanges or replacements for proven defects or shipping damage.
-
Lasting Legacy
We promise ongoing support to help your collection thrive and grow. Beyond the sale, enjoy exclusive access to community events, appraisal services, storage tips, and loyalty rewards like early previews of new arrivals. We're here for the long haul, turning one-time buyers into lifelong collectors who build legacies with confidence.